Support Center

A: Touch Think offer three-year warranty for the industrial monitors.

A: Our industrial Android tablet PC is based on a reliable industrial-grade motherboard, and its CPU is configurable as follows:

Mainboard: standard configuration is A83T, offer upgraded RK3188, RK3288, RK3399 for optional.
CPU: Default with JWSA64 Cortex-A53 quad-core 1.2GHz (JWS3288 Cortex-A17 quad-core 1.8GHz; JWS3399 two Cortex-A72+four Cortex-A53 six-core 1.8GHz option)
Memory: standard configuration is 2G DDR3, offer upgraded 4G / 8G DDR3.
Storage: standard configuration is 8G EMMC, offer upgraded 16G / 32G EMMC
System upgrade: The industrial Android Panel PC is pre-installed Android 6.0, with Android 5.1/7.1/9.0 option, and supports 3G / 4G, WIFI, Bluetooth, etc.

A: All our standard panel PCs are not equiped with POE ports, but they can be upgraded to POE port.

A: Capacitive touchscreens use contact sensors to induce voltage in conductors on the screen, generating a relative current and measuring the touch point based on distance. In low-temperature environments, the moisture content on the palm surface is low, resulting in poor conductivity, which can affect sensor performance. This can cause industrial tablets to not properly recognize the touch location and result in touch failure. Capacitive touchscreens typically operate between -10 °C and 60 °C. They are susceptible to these effects when used in cold environments. Compared to capacitive touchscreens, temperature has a lesser impact on resistive touchscreens. Because they utilize a different process, their operation is achieved through microscopic circuits within the touchscreen, making them less susceptible to temperature fluctuations. Furthermore, resistive touchscreens have a more mature manufacturing process and utilize durable materials. Resistive touchscreens operate within a temperature range of -10 °C to 60 °C, which is sufficient for most environments. Infrared touchscreens, on the other hand, are completely unaffected by current, voltage, and static electricity, making them suitable for a wide range of lightly polluted environments. However, due to their single sensor, infrared touchscreens are susceptible to damage and aging, and their touch interface cannot withstand intrusion and destructive treatment, resulting in complex maintenance. In low-temperature environments, the static electricity generated by infrared touch screens during use can easily attract dust, which in turn affects the use of industrial tablet computers. Infrared touch screens are suitable for use in the aerospace field.

A:
1. Good scalability: The Android industrial tablet computer has good scalability, and the system content and data can be added at any time, and it provides convenience for future networking and multi-database operations;
2. Dynamic networking: The Android industrial tablet computer system can establish various network connections according to user needs, such as connecting to the telecommunications business network and telecommunications account network, dynamically querying the call acceptance process and personal phone bills, and can also connect to the company’s internal INTERNET.
3. Safe and reliable: Long-term continuous operation has no impact on the system. The system is stable and reliable, and normal operation will not cause errors or freezes. 
4. Easy maintenance: The system includes a management and maintenance system with an interface identical to the demonstration system, allowing convenient management operations such as adding, deleting, and modifying data content.
5. Friendly interface: Customers can clearly understand all information, instructions, and prompts on the touch screen without professional knowledge of Android industrial tablets. The interface is very user-friendly and suitable for customers of all levels and ages.
6. Fast response: The system uses mainstream technology, and the response speed for large-capacity data queries is also instant, without the need for waiting, truly reaching the speed of “Pentium”.
7. Easy operation: Simply touch the relevant component button on the Android industrial tablet screen to enter the world of information. The relevant information can include text, animation, music, games, etc. 8. Rich information: The information storage capacity is almost unlimited. Any complex data information can be incorporated into the multimedia system, and the information variety is rich, which can achieve both audio and video. The varied display effect is exciting.

A: Industrial ruggedized monitors have a very sophisticated internal design. If used in a humid environment, the internal circuitry can easily oxidize and corrode, causing short circuits and other issues, resulting in significant financial losses for the user. Therefore, industrial ruggedized monitors should be kept as dry as possible. Properly clean the industrial monitor screen. Industrial ruggedized monitors tend to attract dust and dirt over time, making cleaning necessary. Use the correct cleaning method: Use a soft, non-fibrous cotton pad, lens tissue, or a soft cloth dampened with a small amount of glass cleaner to gently wipe away any dust or dirt on the screen.

Answer: 
① The touch screen of an industrial tablet is made of glass, and the glass has sharp corners, so gloves / finger cots are required for assembly.
② The touch screen of an industrial tablet is made of glass and is fragile, so do not apply strong impact to the touch screen during assembly.
③ The membrane surface of the touch screen of an industrial tablet is the touch surface, that is, the front of the product ; the glass surface is the non-touch surface, that is, the back of the product.
④ Avoid picking up the touch screen directly by the leads, and avoid pulling on the lead wires.
⑤ The lead wire reinforcement plate cannot be bent.
⑥ The lead wire is not allowed to be folded in half at any part. When assembling, the lead wire must be inserted horizontally and cannot be folded in half at the root of the reinforcement plate.
⑦ In order to ensure the normal operation of the touch screen system, in addition to ensuring the correct installation of the system software, you must also remember not to install two or more touch screen drivers on a single host. This will easily lead to conflicts during system operation, making the touch screen system unable to function normally.

A:  
1) Wipe the screen with a dry cloth every day before turning on the computer.
2) Water droplets or drinks falling on the screen will cause the software to stop responding. This is because water droplets and fingers have similar properties and need to be wiped off.
3) The touch screen controller can automatically detect dust, but too much dust will reduce the sensitivity of the touch screen. Simply wipe the screen clean with a dry cloth.
4) Use glass cleaner to clean dirty fingerprints and oil stains on the touch screen.
5) Turn on and off the power strictly according to the regulations. That is, the order of turning on the power is: monitor, audio, host. Turn off the power in the opposite order.  
6) A large number of temporary files are generated on the hard disk. Frequent breakpoints or shutting down the computer without exiting Windows will quickly lead to hard disk errors. Therefore, it is necessary to run ScanDisk regularly 
to scan for hard disk errors. It is best to set a secret method in the application to exit the application and Windows before powering off, for example: click the four corners in a specified order.
7) Pure touch screen applications do not require a mouse cursor, as the cursor will only distract the user. 
8) The simplest anti-mouse mode should be selected, which is sufficient for the application 
, because complex modes require sacrificing latency and system resources.

A: 
① It utilizes an industrial-grade, professional DID LCD screen with a high brightness of 
700-800 cd/m² and a high contrast ratio of 3000:1 .
② It offers high clarity, with a single screen capable of 1080p and high color saturation of up to 92% .
③ It offers a long service life, strong stability, and an ultra-wide viewing angle ( 178 degrees  horizontally and vertically ) .
④ It is compact, lightweight, and has a large display area.
⑤ It offers a highly stable image, is radiation-free, and has low energy consumption, making it energy-efficient and environmentally friendly. Compared to CRT monitors, LCD screens consume only one-third of the power of CRTs and are thinner and lighter, significantly saving space. This makes them a cutting-edge, high-end LCD screen.

A: Industrial tablets often have industry-specific specifications and are not standardized products, so interoperability issues may arise. Furthermore, products must be specifically designed and adjusted to meet the customer’s specific work environment requirements, such as temperature (humidity), water (dust) resistance, voltage regulation, and uninterruptible power supply (UPS). Therefore, manufacturers must possess substantial R&D, production, testing, marketing, and system integration capabilities, representing a significant technical barrier to entry. Unlike standard commercial computers, industrial tablets are designed to meet environmental requirements, featuring ruggedness, shockproofing, moisture and dustproofing, high-temperature resistance, multiple slots, and easy expansion. They are an ideal platform for various industrial control, traffic control, environmental control, and automation applications. Industrial tablets are primarily used in the industrial sector and often must operate in challenging environments or be disconnected for extended periods of time. Examples include production line automation equipment, data switches in telecommunications rooms, surveillance equipment, enterprise network security servers, and navigation systems. These applications require continuous and stable operation without interruptions or crashes, which can cause significant losses. Therefore, stringent requirements are placed on the stability of the computer systems used.